Ensure the safety of all guests and patrons of the arcade area. Assist management with meeting safety standards, guest service standards and cleanliness.
Role and Responsibilities: (Includes but is not limited to the following)
• Ensure guest service, safety and cleanliness standards are met in the arcade area.
• To follow the Retail and Hotel Policies and Procedures.
Performance Requirements: (Knowledge, skills and abilities)
• Ability to deal with a number of problems requiring initiative and good judgment.
• Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger. Collect accurate information and solve management concerns.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.
• Ability to maintain the condition and appearance of the location.
• Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information with hotel guidelines.
• Reporting/fixing game issues as needed, including ticket and card malfunctions
Experience Requirements
• Money handling experience preferred.
• guest service experience preferred
Education Requirements
• High School Diploma or equivalent
Desirables:
• Customer service experience
• Flexibility to suit the needs of the Business
• Reliability to suit the needs of the Business
• Ability to be scheduling during high occupancy and key conventions, able to adapt to schedule changes
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.