Westgate Resorts is looking for a Name Change/Resale Processor Lead that provides administrative and customer service support for ownership title changes, name changes, resale transfers, deceased-owner title clearances, and mortgage protection insurance claims. This position works directly with owners, attorneys, trustees, courts, and internal departments to obtain documentation and process title-related requests accurately and efficiently.
This is a high-volume, phone-intensive role requiring up to 6 hours per day handling inbound and outbound calls, in addition to processing correspondence, researching public records, maintaining cases, scanning documents, and completing administrative tasks.
The ideal candidate has strong customer service, document processing, organizational, and communication skills and is comfortable managing a high-volume workload in a fast-paced environment.
What You Will Do:
• Process requests involving ownership transfers, name changes, resales, and deceased-owner title clearances.
• Provide support with mortgage protection insurance claims and required owner documentation.
• Handle a high volume of incoming and outgoing calls, spending up to 6 hours per day on the phone assisting owners and following up on requests.
• Manage correspondence between owners, attorneys, trustees, courts, and internal departments.
• Research and review public records and title-related information as needed to support processing requests.
• Initiate correspondence based on requests received through phone calls, email, and mailed documentation.
• Draft and send professional correspondence to owners, attorneys, trustees, and other parties to resolve documentation or title-related issues.
• Track incoming mail and send procedure letters outlining documentation needed to complete claims or clear deceased owners from title.
• Maintain assigned cases and ensure issues and requests are addressed within established service expectations.
• Track mail-out activities and conduct appropriate follow-up on outstanding documentation.
• Review and respond to emails and owner correspondence accurately and professionally.
• Scan, organize, and maintain documents received from owners, attorneys, and other departments.
• Prepare and mail documentation related to name changes, resales, title requests, and other ownership matters.
• Prepare FedEx packages and other outgoing shipments as needed.
• Pick up and distribute mail during assigned rotations.
• Assist team members with workload as assigned.
• Support management with special projects and additional administrative functions.
• Perform other related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Will Bring:
• Previous customer service experience required.
• Experience working in a high-volume phone, call center, administrative, document processing, or customer support environment preferred.
• Experience researching or reviewing public records, property records, deeds, or title information preferred.
• Previous experience with title processing, ownership transfers, real estate documentation, timeshare, mortgage servicing, legal documentation, or property records is a plus.
• Ability to manage multiple cases, requests, and deadlines simultaneously.
• Ability to work effectively under pressure while maintaining accuracy and professionalism.
• Strong ability to collaborate within a team-oriented environment.
• High school diploma or GED required.
• Related administrative, customer service, title processing, or document processing experience may be considered in combination with education and training.
• Strong customer service and telephone communication skills
• High-volume inbound and outbound call experience
• Document processing and records management
• Public records and title research
• Data entry and case management
• Written correspondence and email communication
• Strong attention to detail and accuracy
• Organization and time management
• Ability to prioritize a high-volume workload
• Problem-solving and general reasoning skills
• Basic mathematical skills
• Strong written and verbal communication skills
• Ability to work independently and collaboratively
• Ability to handle sensitive owner and property-related documentation professionally
Why Westgate?
• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.