Under the supervision of the Director of Enrollment, the Assistant Director of Enrollment manages direct reports in a variety of activities to meet the departmental new student enrollment goals. This includes managing the day-to-day activities of the enrollment team. The ADE is responsible for managing tasks and call center activity, coaching and representative development, strategic planning and initiatives, process improvement and collaboration, and supporting students through escalations and troubleshooting. In addition, the Assistant Director of Enrollment works proactively with other departments to develop strong partnerships and promote a shared vision.
Responsibilities
• Assists and leads in the development, direction, and coordination of student enrollment activities for a team of Enrollment Representatives.
• In conjunction with management, ensures that objectives, enrollment plans, policies, practices, and actions are consistent with the overall strategy of Enrollment.
• Provides ongoing coaching, training, and development to enhance the quality of student interactions.
• Ensures Enrollment Representatives provide excellent customer service to students through the application and enrollment process.
• Establishes a strong team culture and holds the team accountable for remaining compliant in all student interactions.
• Conducts interviews and provides input and recommendations to management on staffing.
• Applies Covista values in the completion of all job assignments.
• Serves as a leader and mentor to all.
• Seeks leadership stretch assignments, training courses, etc. to develop management skills and talent.
• Adheres to laws and regulations governing student enrollment activities as well as Covista Code of Business Conduct and Ethics.
• Performs other duties as assigned
• Complies with all policies and standards
• Bachelor's Degree Required
• 3+ years Relevant enrollment/management experience Required
• Exceptional verbal and written communication skills required.
• Eager to learn, retain, and implement new and changing information.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to lead, manage, and train a team.
• Keen mind, strong work ethic, has high energy and passionate about their work.
• Has access to designated work from home office space with reliable high-speed internet.
• Proficient computer skills required, including experience with Microsoft Office programs.
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $53,520.9 and $96,736.53. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays For more information related to our benefits please visit: https://careers.covista.com/benefits
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation