To attend to any cash (and/or forex) related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.
• Diploma in Banking or related at NQF 6
Experience:
• 3-4 years
• Branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs.
• Familiar with the legal aspects regarding cash and forex handling.
• Knowledge of other departments and their functions within a branch.
Key Responsibilities:
• Actively engage with walk-in customers to identify demand generation opportunities and promote the use of multiple branch and non-branch channels to enhance the opportunity for further sales; capture and log the corresponding documentation and customer information.
• Adhere to all duty of care requirements as per branch operating procedures to ensure error rates and operational losses are minimised.
• Analyse data and information in order to develop and apply self-correcting action where applicable, to enable constant fulfilment of customer demand.
• Engage with walk-in customers to fully understand their demands and follow the required procedures to ensure that customer demands are fully and consistently met whilst mitigating any potential risks or non-compliance.
• Manage, process and attend to the handling, control, movement, storage and collection of all cash assets in the branch as per the laid-down policies and procedures to ensure all customer and business needs are sufficiently met, all prescribed limits are upheld and any potential risks or non-compliance is minimised.
Behavioural Competencies:
• Articulating Information
• Exploring Possibilities
• Following Procedures
• Understanding People
• Upholding Standards
Technical Competencies:
• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Heart of Customer Experience
• Product Knowledge