Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the CLS Department
Major Duties and Responsibilities
• Ensure smooth and timely freight process flow within required time expectations – focus on time critical cargo shipments.
• Ensure accurate and timely data entry into our operational system - process AWBs and BLs.
• Track and Trace Export and Import files and reporting.
• Use operational workflows on daily basis.
• Ensure arrival notices are communicated in timely manner to customer and overseas offices.
• Ensure accurate and timely client and Service Providers billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures are in place and updated.
• Meet KPI standards in accordance with the Company's procedure.
• Overseas communications, timely responses to emails and phone requests (internal and external)
• Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading.
Reporting Structure
• CLS/AOG Lead, Supervisor and Manager
• Availability for rotating/scheduled afterhours, overnight and weekend shift
• 1 year plus related experience and/or training with specific focus on AOG and airspace industry.
• Understanding of air documentation process and air shipments flow
• Experience in international and domestic (air and ground) routing and dispatching.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills and detail oriented with sense of urgency.
• Good computer skills (Excel, Word, PowerPoint) and general capacity to operate computer equipment.
• Professional efficiency in English, knowledge of Spanish and Portuguese, other languages is a plus.
• Ability to lift boxes up to 50 LBS and capacity to operate a forklift and other warehouse equipment.
Expeditors offers excellent benefits:
• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus