The Director, Operational Excellence, Government Affairs sets the vision and leads the strategy for process standardization, reporting integration, and operational improvement across AbbVie’s Government Affairs organization, including State Government Affairs, Federal Government Affairs, International Government Affairs, and Global Policy U.S. Access Strategies. Operating within a matrixed environment and partnering with senior leaders in Finance, Business Technology Solutions, Legal, and the Office of Ethics and Compliance, the Director identifies and delivers enterprise-scale automation opportunities for business procurement and data reporting, directs training and organizational learning programs, leads AbbVie corporate political and AbbVie PAC operations, and drives efficiencies that enable Government Affairs to execute its strategies with agility. As a leader of operational change, the Director integrates data and reporting, oversees a portfolio of complex projects, builds and develops a high-performing team, and establishes scalable, sustainable processes that translate Government Affairs priorities into measurable outcomes.
Primary Responsibilities
• Drive Operational ExcellenceDefine and lead the Government Affairs operational excellence strategy, identifying efficiency gaps and directing targeted improvements, through technology development, automation, and standardization, that deliver measurable business outcomes.Champion the adoption of digital tools, standardized workflows, and continuous improvement methodologies (e.g., Lean, Six Sigma) across Government Affairs, and lead the associated change management to support business objectives.Own process documentation and governance frameworks, institutionalizing standard operating procedures that reduce errors, eliminate redundancy, and ensure consistent, high-quality execution.Direct capability development across the function by addressing technical skill gaps, overseeing targeted training, promoting continuous learning, and fostering a growth-oriented, agile environment.
• Reporting, Compliance, and Financial Oversight Lead the integration of reporting across functions to meet Government Affairs leadership needs, synthesizing complex, multi-dimensional issues into clear insights for senior decision-makers.Establish the KPI framework and dashboards for Government Affairs, and develop and deliver executive-level presentations on Government Affairs’ operational performance.Partner with Finance to coordinate and align Government Affairs Leadership for planning cycles [Long Range Plan, Annual Plan, and Latest Best Estimates (LBEs)], provide gaiting, and identify risks/opportunities.
• AbbVie Corporate Political Contributions and AbbVie PAC OperationsServe as the senior Subject Matter Expert (SME) and accountable leader for AbbVie political policies and processes, ensuring AbbVie political funding operations are effectively integrated, supported by training, and fully compliant.Supports audits and the preparation of annual tax returns in partnership with Finance, Tax and Treasury, ensuring full compliance with requirements for the AbbVie Corporate Political contributions, AbbVie PAC operations and other relevant entities.Lead engagement and alignment among key stakeholders, including the Office of Ethics and Compliance (OEC), Legal, Finance, and the AbbVie PAC Board, and direct annual budget planning, board preparation, and operational processes to ensure transparent, collaborative, and compliant political operations.
• Team Leadership and DevelopmentLead and develop the Operational Excellence team, providing ongoing coaching, performance management, and career development consistent with AbbVie Ways We Work.Shape organizational design, role clarity, and succession planning to ensure sustained capacity and capabilities.
• Bachelor’s degree in Business Administration, Operations Management, or Finance required; MBA or equivalent advanced degree preferred. At least 12 years of progressive, cross-functional experience, including people leadership in a large, complex organization; pharmaceutical or other highly regulated industry experience preferred.
• Proven experience building consensus across a cross-functional, matrixed organization and influencing senior-level outcomes without direct authority.
• Strong strategic thinking and problem-solving skills, with the ability to lead through ambiguity and design and implement innovative, scalable solutions.
• Excellent business acumen and analytical skills, with the ability to anticipate leadership, team, and organizational needs and to proactively identify opportunities and innovations that improve operational efficiency.
• Demonstrated ability to manage large budgets, lead forecasting and horizon scanning, and analyze data to drive evidence-based strategic and operational enhancements.
• Expertise in data management and optimization, leveraging data for reporting, communications, and decision-making processes.
• Experience advising senior executives on strategic and confidential matters, with strong executive presence and proven presentation and communication (oral & written) skills. Proven track record of building and leading high-performing teams and delivering results independently in a timely manner.
• Advanced proficiency in Excel, PowerPoint, and Power BI for data analysis, visualization, and presentation development; familiarity with enterprise financial systems (e.g., SAP) and AI-driven analytics and automation tools is a plus.
• Experience in leveraging data platforms such as DataIku, Alteryx, or Tableau preferred.
Key Competencies
• Operational excellence mindset
• Strategic leadership and change management
• Portfolio and project management
• Systems and process development and implementation
• Policy and process development and implementation
• Data-driven decision making
• Talent development and team leadership
• Strong collaboration and interpersonal skills
• Strong attention to detail with ability to see and coordinate broader organizational objectives
• Influence with senior leaders and teams outside direct reporting structure
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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