Mission
The Associate Manager will be responsible for leading the chargeback processing team in USA/India, performing analysis, customer expectation management, and supporting our internal/external customers. The Associate Manager will be a part of the Managed Services team working with the internal team, managers, and internal resources, and will serve as the main driver of the communication between the client and IntegriChain. This person will also resolve clients' issues and communicate information accurately to the teams, engage with clients, and will be assigned to multiple clients simultaneously, which could be in various regions of the country.
Responsibilities
• Manage the Process of chargebacks, validation, and reconciliation of chargebacks as it pertains to pricing, membership eligibility, effective dates, GPO, enrollment forms, onboarding of new customers
• PHS/340B entities, COT for all Wholesale/Distributor customers.
• Reviewing and evaluating all chargeback errors, as well as determining appropriate action for resolution. Identifying significant issues to review with management and escalating issues and outstanding disputes to management if needed.
• Addressing chargeback errors by in-depth data analysis and then collaborating with multiple internal departments to obtain information and feedback necessary for resolution. Working directly with customers to obtain information necessary for error resolution.
• Communicating with Finance Shared Service regarding open deductions and status.
• Maintaining an effective customer focus; communicating with and providing supporting documentation for error resolution, efficiencies to reduce future errors, and collection of disputed balances.
• Reporting on chargeback statuses as needed, as well as internal reconciliation reporting and documentation of actions.
• Preparing Admin fee, and rebate packages
• Preparing for and participating in internal account meetings, internal status calls, and external customer meetings.
• Successfully led a team of indirect/direct reports while juggling multiple priorities.
Requirements
• 8+ years of experience in financial analysis, and/or customer payments
• Demonstrated ability to collaborate and communicate at all levels to get critical work done
• Thorough knowledge of Chargebacks, contract pricing, Rebate/Fees, membership management, LOP/LOC, and direct contracts
• Proficient with Microsoft Windows and Microsoft Applications including Excel
• Excellent verbal and written communication skills
• Strong analytical, problem-solving, organizational, and administrative skills
• Ability to work independently, as well as as a team member in a dynamic, fast-paced, and deadline-oriented environment
• Willingness to work with all levels of the organization
• Excellent problem-solving and troubleshooting skills to perform root cause analysis
• competing priorities. Must show ownership of projects and take initiative to resolve issues
• A self-starter mentality, passionate about ensuring a positive customer experience
What does IntegriChain have to offer?
• Mission driven: Work with the purpose of helping to improve patients' lives!
• Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off, 401(k) Plan with a Company Match to prepare for your future, Parental Leave, Student Loan Reimbursement and much more!
• Robust Learning & Development opportunities including over 700+ development courses free to all employees.
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IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.